- Why do people smile on the phone?
- Does your voice change when you smile?
- Why should you smile every time you answer a phone call?
- What does smile with your voice means?
- Who should end the phone call first?
- Why are telemarketers trained to smile when talking on the phone with customers?
- What should you do when you leave a caller on hold?
Why do people smile on the phone?
Clearly, tone is important to master.
So when dealing with a customer over the phone, you really need to be smiling.
Smiling while talking makes your voice warmer and friendlier because the vocal cords are pulled differently than when you are not smiling.
Physically smiling helps the voice smile as well..
Does your voice change when you smile?
Previous research noted that smiles not only trigger visible changes to a person’s face, but also audible changes to the human voice. “(It’s) what I call an auditory smile,” Arias says.
Why should you smile every time you answer a phone call?
Answer with a Smile The tone of the human voice changes when smiling. It is readily perceivable to the caller and it sets the tone for the rest of the call. It’s been proven that a smile puts the caller at ease. Their mood then matches that of the person who answered the phone for the duration of the call.
What does smile with your voice means?
Make no mistake about it. The “smile” in your voice is the difference that makes the customer feel you are there for them, that they are the most important person in your life, and that they can trust you. Practice it.
Who should end the phone call first?
The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete. Never take call in a meeting, theatre, conference, group conversation or other group activity where they are with real people.
Why are telemarketers trained to smile when talking on the phone with customers?
Customer service agents should be reminded to smile while they are talking, or begin smiling before they even start to speak. Even if a customer calls and has an angry attitude, if they are greeted with a smiling voice, it can be contagious, and diffuse the negative emotions.
What should you do when you leave a caller on hold?
If, despite your best efforts, the delay is taking longer than anticipated, check-in with the caller, so that he doesn’t feel abandoned. Again, offer to call them back, rather than keeping them holding. When you return to the phone, apologize for the inconvenience and thank the caller for their patience.