Quick Answer: What Happens If Your UPS Package Is Delayed?

What happens if UPS does not deliver on time?

For most types of UPS small parcel services (ground and express), UPS offers a free money-back guarantee.

Guaranteed Service Refund (GSR).

If UPS makes a delivery later than their commitment time, UPS will refund or credit your account with the shipping charges..

How long can ups delay a package?

Customer centers can hold your package for up to five business days. If it’s more convenient, you can also leave your package with a neighbor or, in some instances, send to another address.

Can I pick up a delayed package from UPS?

Changing the delivery address of your package could delay your scheduled delivery date. … You can choose to pick them up at a nearby location such as a UPS Access Point™ location or have us deliver them once you’re back in town.

Who do I call if my UPS package doesn’t arrive?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Does UPS deliver at 9pm?

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.

How can I speed up UPS delivery?

Contact UPS. Dial 1-800-742-5877 and follow the voice prompts to speak with a representative.Tell the representative you want to upgrade your shipping. … Select whether to upgrade your shipping to two-day or overnight. … Pay for the additional shipping charges. … Wait for confirmation numbers.

What happens if you are not home to sign for UPS?

If the sender has specified that an adult signature is required, you cannot authorize delivery release online. You can, however, redirect it to a UPS customer center. … You could either have your package left at a UPS location, such as The UPS Store or a UPS Access Point® location, or change your instructions.

What does it mean when a UPS package is delayed?

The receiving business was closed and delivery has been rescheduled for the next business day. Per the receiver’s request, the package is being held for pickup. Pickup must be made within 5 business days. The receiver has moved. We will deliver the package to the receiver’s new address.

Is UPS estimated delivery time accurate?

99% for 99% of packages.

How many attempts does ups make?

three delivery attemptsUPS makes up to three delivery attempts, excluding weekends and holidays. The third and final delivery attempt has been made, and the driver was unable to leave your package. UPS reserves the right to return the package to the shipper after three delivery attempts.

Why is my UPS package in transit?

What does it mean when my shipping status shows that my shipment is In Transit? Your package is moving within the UPS network and is going to be delivered on the scheduled delivery date. A package can remain in this status until delivery.

How do I find out where my UPS package is?

If the package doesn’t require a signature, but you’re concerned UPS may not leave it for you, you can click the “Provide Delivery Instructions” button at the right side of the details view. Click the “Leave At” box and select a location where you’d like UPS to leave the package.